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Reverse Engineering in Customer Experience: Positive Customer Representative Experience

Corporate Development Sales

Reverse Engineering in Customer Experience: Positive Customer Representative Experience

The general approach is to analyze the sales process through the customer’s experience. However, the source who is offering that experience to the customer, is the customer representative. That’s why this program centralizes the positive customer representative to create a positive customer experience.

The goals of this program are:

  • To improve the connection of the customer representative with customers by realizing the representative’s feelings and needs
  • To improve their individualization skills by leaving aside all of their judgements and prejudices by listening to each customer’s individual needs
  • Ensuring customer loyalty while decreasing customer representative circulation with a holistic approach.